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DC Water - Customer Service Center

DC Water - Customer Service Center

Washington, D.C.



14,000 SF


In need of a new home for their Customer Service Offices, DC Water chose to lease space at 80 M Street, SE in Washington, DC. The 14,000 SF space accommodates 63 customer service professionals and six executives. The office consists primarily of an open floor plan with outdoor views for all to enjoy with individual offices on the corners. Customer service representative desks are set at the diagonal to the column grid, creating contrast that works to give the spaces an open feel and break monotony. Each representative’s desk, sized per personnel guidelines, is accented in DC Water blue and green. The interior of the office contains the command center, a room with raised flooring that serves as the “brains” of the operation, from which Customer Services is supervised. A reception lobby, conference room, kitchenette, and storage make up the remainder of the space.

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